Privacy Policy

Your PrivacyMatters

We're committed to protecting your privacy and being transparent about how we collect, use, and protect your information.

Last updated: January 18, 2025
Questions? Contact us

Information We Collect

Account Information

When you create an account, we collect your email address, name, and company information. This information is necessary to provide our services and communicate with you about your account.

Business Profile Data

To perform AI visibility audits, we collect information about your business including your business name, website URL, industry, location, and service descriptions. This data is used exclusively to test and improve your AI visibility.

Usage Analytics

We collect information about how you use our platform, including pages visited, features used, and audit results. This helps us improve our service and provide better recommendations.

Payment Information

Payment processing is handled securely by Stripe. We do not store your credit card information on our servers. We only retain transaction records and subscription status information.

How We Use Your Information

  • Service Delivery: To perform AI visibility audits and provide analytics about your business's AI discoverability
  • Recommendations: To generate personalized suggestions for improving your AI visibility
  • Communication: To send you audit results, platform updates, and important account information
  • Platform Improvement: To analyze usage patterns and improve our service quality
  • Security: To protect against fraud, abuse, and unauthorized access

Data Protection & Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict access controls ensure only authorized personnel can access your data
  • Regular Audits: We conduct regular security audits and vulnerability assessments
  • Data Minimization: We only collect and retain data necessary for our services

Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We only share data in the following limited circumstances:

  • Service Providers: With trusted third-party services (like Stripe for payments) that help us operate our platform
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice to users)

All third-party service providers are contractually required to protect your information and use it only for the specific services they provide to us.

Your Rights & Choices

You have the following rights regarding your personal information:

Access & Portability

Request a copy of your personal data and export your business profile information

Correction

Update or correct any inaccurate personal information in your account

Deletion

Request deletion of your account and associated data (subject to legal requirements)

Communication Preferences

Control what communications you receive from us through your account settings

To exercise any of these rights, please contact us at privacy@geneoanalytics.com

Questions About Privacy?

If you have any questions about this Privacy Policy or our data practices, we're here to help.